Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

1. How can I turn off pop-up ads?

To eliminate pop-up ads, consider upgrading to one of our subscription packages, which provides an ad-free viewing experience. If you're already a subscriber and still encountering pop-up ads, please contact our customer service team for assistance.

2. How can I enable fullscreen mode?

You can access fullscreen mode by upgrading your account with our premium subscription. If you're already a premium member but can't activate fullscreen mode, please reach out to our customer service team for assistance.

3. What should I do if I forget my password?

If you forget your password, simply click on the "forgot password" link on the login page and enter your email address. You'll receive an email with instructions on how to reset your password.

4. Can I use my account on multiple devices?

No, each account is intended for use on a single device at a time. If you attempt to log in on a second device, you will be automatically logged out from the first device.

5. Can I log in using my social media accounts?

Certainly! You can log in using your Facebook or Google account for added convenience.

6. How can I make a payment?

You can make payments using your credit card or PayPal account, ensuring a hassle-free transaction process.

7. How can I terminate my subscription?

To cancel your subscription, please contact our customer service team at ginsport.cs@gmail.com. They will be more than happy to assist you.

8. Can I still watch content after canceling my subscription?

Absolutely, you can continue enjoying our content until the end of your current billing period after canceling your subscription. However, access to premium features will no longer be available after that period.